Privacy Policy

Last Updated: June 1, 2023

1. Information We Collect

We may collect personal and non-personal information in the following ways:

• Personal Information: Name, email address, phone number, postal address, payment information, and any other information you voluntarily provide when creating an account, placing an order, or contacting our customer service.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our site, analyze usage patterns, and remember your preferences.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our website and services
• Processing and fulfilling your orders for shoe repair services
• Improving, personalizing, and expanding our website and services
• Understanding and analyzing how you use our website
• Developing new products, services, features, and functionality
• Communicating with you about your orders, promotions, and updates
• Preventing fraud and enhancing the security of our website
• Complying with legal obligations

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to use your data, we will either securely delete it or anonymize it so that it can no longer be associated with you.

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. GDPR Compliance

For users in the European Economic Area (EEA), we process your personal data based on legitimate interests, and we will only use your personal data as described in this Privacy Policy. Under the General Data Protection Regulation (GDPR), you have the following rights:

• The right to access, update, or delete your personal information
• The right to rectification if your information is inaccurate or incomplete
• The right to object to our processing of your personal data
• The right to request restriction of processing your personal data
• The right to data portability
• The right to withdraw consent where we relied on your consent to process your personal data

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Accessing and receiving a copy of your personal data
• Correcting inaccurate personal data
• Requesting deletion of your personal data
• Objecting to the processing of your personal data
• Requesting restrictions on the processing of your personal data
• Requesting transfer of your personal data
• Withdrawing your consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.

8. Third-Party Disclosure

We may share your personal information with the following third parties:

• Service Providers: We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide users with advance notice.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Cookies Policy

Our website uses cookies to enhance user experience. A cookie is a small piece of text sent to your browser by a website you visit. It helps the website remember information about your visit, like your preferred language and other settings. This can make your next visit easier and the site more useful to you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.